If you’re the proud owner of the Bonsaii Paper Shredder C261-C, you know how essential it is to keep it running smoothly. Whether you’re using it at home or in an office setting, a shredder is a reliable tool for maintaining privacy and security. However, like all machines, it needs regular care to prevent malfunctions and ensure long-lasting performance. Fortunately, proper maintenance doesn’t have to be complicated or time-consuming.
In this post, we’ll walk you through key maintenance steps and best practices to ensure your Bonsaii C261-C shredder stays in excellent working condition. By following these tips, you can avoid the most common issues and keep your shredder running like new for years to come.

Understanding Your Bonsaii C261-C Shredder Maintenance
Before diving into maintenance, it’s important to understand how your Bonsaii C261-C works. The shredder uses an 8-sheet capacity for cross-cut shredding, which is perfect for securing sensitive documents. It comes with a power control panel that includes four different settings: REV (Reverse), OFF, FWD (Forward), and AUTO. The machine also features an automatic paper sensor to help prevent overfeeding, as well as an overheating protection system that kicks in if the shredder runs for too long.

The machine is built with a 4.2-gallon basket, which is enough for frequent use without frequent emptying. However, to get the best out of it, regular maintenance is key. So let’s explore some essential care tips!
Keep the Bonsaii C261-C Shredder Clean and Lubricated
One of the most important aspects of maintaining your Bonsaii C261-C is keeping it clean and lubricated. Over time, paper dust and debris can build up in the shredder’s blades, causing them to jam or lose efficiency.

Lubrication
To maintain the shredding efficiency, the Bonsaii C261-C requires occasional lubrication. This can be done with a professional shredder lubricant pack designed for this purpose. The manual clearly states that only use the recommended lubricant and avoid any cleaners, oils, or flammable liquids. Using the correct lubricant will keep the blades sharp and prevent them from becoming dull or clogged.
Here’s how you can lubricate your shredder:
- First, set the control panel to AUTO.
- Then, insert the lubricant pack into the feed opening.
- Switch the control panel to REV to begin the shredding process.
- Allow the shredder to run for 3-5 seconds to shred the lubricant pack.
- Afterward, switch the control panel back to AUTO to finish the lubrication process.
Repeat the process 2-3 times until the lubricant pack is completely shredded. This process helps prevent overheating and extends the life of the shredder’s cutting blades.
Cleaning the Shredder
To clean the shredder, simply unplug it and gently remove any paper dust from the feed opening and basket. Use a soft cloth or a handheld vacuum to avoid damaging the internal parts. Never use water or other liquids, as this could cause electric shock or malfunction.
Avoid Overloading the Bonsaii C261-C Shredder
It can be tempting to shred large piles of paper all at once, but overloading the Bonsaii C261-C can cause serious malfunctions, such as paper jams or overheating. The shredder’s maximum capacity is 8 sheets of paper at a time, and exceeding this limit can result in motor strain, paper jams, or overheating.

Paper Jam Prevention
To prevent paper jams, always stick to the manufacturer’s recommended limit of 8 sheets at once. If the shredder becomes jammed, follow these steps to resolve the issue:
- Move the control panel to the REV (Reverse) position.
- Gently pull out the jammed paper.
- Once the jam is cleared, return the control panel to FWD (Forward) to continue shredding.
- If the jam persists, repeat the REV function a few more times to fully clear the shredder.
If you frequently deal with thick documents or items like credit cards, make sure to shred them one at a time to avoid overload.
Prevent Overheating
The Bonsaii C261-C features an overheating protection system, which is designed to automatically stop the shredder when it detects excessive heat buildup. This system kicks in when the machine has been running for too long or if it has been overfed.

To avoid overheating, keep the following tips in mind:
- Don’t exceed the shredder’s maximum sheet capacity. As mentioned earlier, only shred 8 sheets at a time to prevent strain on the motor.
- Give the shredder time to cool down. After extended use, or if the overheating indicator turns on (red light), unplug the shredder and allow it to cool down for at least 40 minutes.
- Use the shredder in short bursts. Rather than running it for long periods, try to shred in shorter sessions with breaks in between.
If you notice the shredder overheating more frequently than expected, check the paper load or the overall condition of the shredder. It may require lubrication or more frequent breaks during use.
Empty the Basket Regularly
One of the simplest yet most effective maintenance practices is emptying the shredder’s waste basket regularly. A full basket can lead to paper jams and prevent the shredder from functioning properly. The Bonsaii C261-C has a generous 4.2-gallon basket, which should be emptied as soon as it reaches full capacity.

To empty the basket:
- Ensure the shredder is in the OFF position.
- Remove the basket from the base of the shredder.
- Dispose of the shredded paper properly.
For best results, avoid letting the basket overflow or letting shredded paper remain inside for extended periods.
Keep the Shredder in a Suitable Environment
Like any machine, the Bonsaii C261-C performs best when used in the right environment. Here are some key considerations for keeping your shredder in top shape:
- Avoid extreme conditions: Don’t use the shredder in areas with extreme temperatures, humidity, or heavy dust. Excessive heat, moisture, or dust can cause the shredder to malfunction or overheat.
- Place it on a stable surface: Ensure that the shredder is placed on a flat and stable surface to prevent tipping or accidental damage.
- Protect the power cable: The manual also recommends ensuring the power cable is not damaged or stressed. Don’t place heavy objects on the cables, and never attempt to repair a damaged power cord yourself.
Troubleshooting Common Issues

Even with regular maintenance, issues can occasionally arise. The Bonsaii C261-C comes equipped with a helpful troubleshooting guide to guide you through common problems. Here are a few tips from the manual:
- The shredder doesn’t turn on: Ensure the power plug is correctly inserted into the socket and the power supply is sufficient.
- Paper is not shredding properly: Check for paper jams, and ensure you’re not exceeding the maximum sheet capacity.
- Loud noise or strange sounds: If the shredder is making loud noises, check its placement and ensure it is on a stable surface.
If none of these solutions resolve your problem, the manual advises reaching out to customer support for further assistance.
Use the Warranty for Repairs
The Bonsaii C261-C comes with a 30-day money-back guarantee and a limited warranty, which covers manufacturing defects. If your shredder is malfunctioning due to a defect, you can contact customer service for a replacement or repair.
Always retain your purchase receipt and document any issues, as Bonsaii may request a video or photos of the defect for further processing.
Conclusion
By following these simple maintenance steps, you can extend the life of your Bonsaii C261-C shredder and avoid costly repairs. Regular lubrication, cleaning, and adhering to the shredder’s recommended capacity will keep it running smoothly. With proper care, your Bonsaii C261-C can continue to provide reliable service, shredding documents securely and efficiently for years to come.

Take care of your shredder, and it will take care of your documents. If you have any questions, don’t hesitate to contact Bonsaii’s customer service for further assistance. Happy shredding!